Front Desk Volunteer

Time:    

One four-hour shift per week or every other week. Prefer a commitment of at least 6 months

Essential Duties:

1. Greet the general public and direct them to services needed
2. Deliver customer services with a smile using courteous, patient, and assertive language
3. Answer multi-line phone and direct calls and messages to appropriate staff
4. Uses computer to check District facilities hours and location confirm registrations, check program availability
5. Responsible for relaying current knowledge and accurate information about the CRC program and activities
6. Assist CRC staff with clerical projects as requested
7. Provide tours of CRC for new participants and volunteers
8. Attend training meetings

Qualifications:

1. Ability to deliver exceptional, friendly customer service
2. Ability to answer the phone courteously and effectively and transfer calls accurately to staff
3. Ability to access and proves data on the computer system
4. Ability to make sound decisions and use good judgment under stressful conditions
5. Ability to establish and maintain effective and positive working relationships with staff and the general public
6. Pass a background check
7. Ability to handle busy as well as slow times

Training:

1. On-the-job training with an experienced volunteer
2. Procedure manual
3. Training meetings

Position’s Impact to Center/District:

1. Saves money (staffing)
2. Provides outlet for people’s talents and skills
3. Encourages a warm and friendly greeting upon entering the building